How to renew

Your health and peace of mind come first at Healthy Blue, so here are some tips to help you stay covered.

Renew on time

You need to renew your NC Medicaid eligibility each year. We don’t want you or your family to lose their benefits, so be sure to renew on time. Recertification takes place every 6 or 12 months based on your Medicaid program. Your Medicaid caseworker will try to complete your recertification using information from electronic resources without contacting you. If your Medicaid caseworker needs more information from you to finish your recertification, they will mail you a letter.

What you need to know

• Make sure your local Department of Social Services (DSS) has your up-to-date contact information. They may need to reach you by mail, phone, email or text message about your recertification.
• Check your mail for information from your local DSS. If DSS needs information from you to finish your recertification, you will get a letter in the mail. Be careful and aware of scams. If you are not sure about information or mail you get asking for information from you, contact your local DSS.
• If your health coverage is renewed, you do not need to do anything. You will get a letter telling you your NC Medicaid benefits will stay the same or have changed.
• If your health coverage changes to a different Medicaid program, you do not need to do anything unless you do not agree or have concerns with your new Medicaid program. Contact your local DSS to learn more about your new benefit program.
• If your coverage is terminated (ended), you can apply for health care coverage on the federal Health Insurance Marketplace.

Need help or have a question?

We're here to help. Just call 844-594-5070 (TTY 711), Monday through Saturday from 7 a.m. to 6 p.m. Eastern time.

Keep your address up to date

We don’t want you to miss important alerts about your benefits. If you moved recently, call your local Department of Social Services (DSS) office to give them your new address. Or you can visit epass.nc.gov. 

What happens if you lose coverage?

Call your county DSS office to find out what you need to do to stay covered. If the DSS gets the information they need within 90 days of the date you lost coverage, and they renew your Medicaid benefits, you can come right back to Healthy Blue.