Contact us
We like to help. Here's how you can connect with us for questions and support:
Send us a secure message
If you’re already a member, you can log in to your account to send us a secure message at any time. It’s the quickest and safest way to connect with us.
Call us
Healthy Blue Member Services
844-594-5070 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m. Eastern time.
We can help with:
- Understanding your benefits
- Finding a provider near you
- Choosing or changing your PCP
- Getting your ID card
- Member handbooks
- Free translation services
24/7 NurseLine
844-545-1427 (TTY 711) 24 hours a day, seven days a week
Get answers to your medical questions anytime, day or night. You can get advice about:
- Symptoms you or your child are having
- Medications you are taking
- Where to go to get care
Behavioral Health Crisis Line
844-594-5076 (TTY 711) 24 hours a day, seven days a week
Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
NC Medicaid Enrollment Broker
833-870-5500 (TTY 833-870-5588), 7 a.m. to 8 p.m., seven days a week
Medicaid Managed Care Ombudsman Program
877-201-3750
Save time with online services
With an online account, you can:
- Change your PCP
- Order or print your ID card
- Email Member Services to ask questions
- Manage your prescriptions